Collections Associate
Skyro is a rapidly expanding fintech company serving thousands of customers in the Philippines through our lending business. Our mission is to evolve into a full-fledged financial ecosystem, delivering cutting-edge solutions that make financial services more accessible, efficient, and secure for everyone.
About the Role
We are looking for motivated and results-driven Collections Associate to join our growing team in Bangladesh.
In this role, you will be responsible for managing early-stage overdue accounts, communicating with customers, negotiating repayment arrangements, and ensuring timely follow-ups on payment commitments.
The ideal candidate has previous experience in debt collection, strong communication and negotiation skills, and a customer-focused approach to resolving overdue payments.
What You Will Do:
Contact customers with overdue payments (1–60 days past due) through outbound calls and messaging channels.
Remind customers of outstanding balances, explain payment obligations, and encourage timely repayment.
Negotiate repayment arrangements and secure clear payment commitments from customers.
Follow up on promised payments and take appropriate action when commitments are not fulfilled.
Identify reasons for payment delays and escalate complex cases when necessary.
Contact guarantors or other authorized third parties when appropriate, in compliance with applicable regulations and company policies.
Maintain accurate records of customer interactions, payment commitments, and collection activities in internal systems.
Coordinate with internal teams, including field collection teams, when required.
Achieve individual collection KPIs and contribute to overall team performance.
Ensure all collection activities follow company procedures, professional communication standards, and data privacy requirements.
What We’re Looking For:
At least 6 months of experience in debt collection, preferably in consumer finance, device financing, microfinance, digital lending, or EMI-based businesses.
Strong verbal communication, negotiation, and problem-solving skills.
Ability to handle a high volume of outbound calls while maintaining professional and respectful customer interactions.
Experience managing overdue accounts, following up on payment commitments, and working toward collection targets.
Basic proficiency in MS Excel, CRM systems, and maintaining accurate collection records.
Fluency in Bangla is required; English communication skills are an advantage.
Strong organizational skills, attention to detail, and ability to work in a fast-paced environment.
Willingness to work roster-based shifts, including weekends when required.
What happens after you apply?
We review applications on a rolling basis and aim to get back within 2–3 business days. If there’s a fit, we’ll reach out. If you don’t hear from us within 2–3 weeks – consider it a pass. Thanks for taking the time – we appreciate your interest. 🚀